How to file a complaint
Follow our step-by-step process for the best chance of recovering your funds. A well-prepared complaint, supported by evidence and filed through the right channels, makes a measurable difference to the outcome.
Contact the Merchant, Broker or Financial Service
Even though you expect to be refused, contact the merchant or broker directly. Authorities typically ask whether you attempted a private resolution before filing a formal complaint. Keep records of every email, chat log and call.
Seek ORVION’s Guidance
Before filing an official complaint, consult ORVION. We provide a free initial case evaluation and fraud-reporting strategy. Our technology and proprietary databases help identify the parties involved and build a stronger case.
File Your Complaint
With professional guidance and a prepared strategy, file your formal complaint with the relevant authorities. Our team ensures it includes all necessary evidence and follows proper procedures.
Documentation of every communication is critical for building your case. The stronger and more organised your file, the more decisively authorities can act.